Skip to content

United States English

INParcel

Stay safe: INParcel will never ask for card details or passwords through a tracking link or text message.

Read more

Service updates

Changes to services, delivery times and depot opening hours.

Scam alert: fake delivery texts and emails

Customers have reported text messages and emails claiming a parcel is held for an unpaid fee or an incomplete address, with a link to pay. These messages do not come from us. We never ask for card details, passwords or payment by text message, and we never charge a redelivery fee by text. Genuine messages from us come from our own domain and only link to our website. If you get a suspicious message, do not click the link. Enter your tracking number on our Track page instead, and forward the message to our support team so we can report it. You can also report it to the FTC at ReportFraud.ftc.gov.

2026 holiday shipping deadlines

To arrive by December 25 within the contiguous United States, send Standard parcels by Thursday, December 17, Express parcels by Monday, December 21, and Same day courier bookings by 11:00 AM on Wednesday, December 23. Deadlines for Alaska and Hawaii are three business days earlier. All depots close on December 25 and January 1, and there is no collection or delivery on those days. Parcels already in our network continue moving and tracking keeps updating. From November 23 to December 31 our network carries its highest volumes of the year, so allow extra time and book collections at least one business day in advance.

Peak season surcharge from November 23

From November 23, 2026 to January 3, 2027, a temporary peak surcharge of $0.95 per parcel applies to Standard and Express shipments, and $2.50 per parcel to Same day courier bookings. The surcharge covers the extra vehicles, drivers and sorting shifts we add during the holiday period. Business accounts shipping more than 500 parcels a month are exempt. The charge is shown at booking and on your receipt, and our standard rates do not change.

New Inland Empire depot now open in Ontario, CA

Our new depot at 4250 E Airport Drive, Ontario, CA 91761 opened on October 19. It sorts up to 18,000 parcels a day and brings next business day Express delivery to more than 140 ZIP codes across Riverside and San Bernardino counties. The customer counter is open Monday to Friday, 7:30 AM to 7:00 PM, and Saturday, 9:00 AM to 3:00 PM, for drop-offs, held-parcel collection and returns. Business accounts in the area can now book collections until 5:30 PM on weekdays.

Tracking now shows every scan, with location and time

Tracking now lists every scan your parcel receives, including arrival and departure at each facility, loading onto a delivery vehicle and the delivery attempt itself. Each entry shows the facility name, city and the local time of the scan. If a parcel is held or has an exception, the timeline explains the reason and what you can do next. You can also sign up for email alerts so you hear about each change without checking back.